What should I include when asking WallKiwi for help?
Tell us which tool or pack you used, what you expected and what happened instead. Include the page address and any error message you saw. For a printing problem, add the paper size and scaling setting. These details let support follow the same steps and locate the relevant part of the flow.
WallKiwi editorial team · Last reviewed
Describe the step that failed
Say whether the problem happened while previewing, saving, signing in, building, downloading or printing. Include the tool name or pack address and the steps that led to the problem. If there was an error message, copy the wording. Tell us whether trying the same step again changed anything.
Include useful printing details
For an output problem, include the PDF page size, paper size, orientation and scaling option. Explain whether the print was cropped, shrunk or missing a piece. A test-page measurement can help separate a file problem from a print-dialog setting.
Use the contact page
The contact page lists the support address. Send the details needed to reproduce the issue and the account email you used. If you share a screenshot, crop it to the controls or error you are describing. Keep passwords, sign-in codes and unrelated personal information out of the message.